What Information We Hold and Why
When you open an account on bk9993, we collect the registration details you provide — name, email address, phone number, and date of birth. When you deposit or withdraw using bKash, Nagad, or Rocket, we record the transaction reference, wallet number, and amount to verify the
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payment and match it to your account. We do not store your full bKash PIN or Nagad PIN — those stay between you and your wallet provider. We also collect device identifiers, browser type, and IP address each time you log in. This helps us detect
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unusual access patterns and protect your account from unauthorised entry. We keep transaction records for as long as required by applicable financial compliance obligations, and we retain login and device logs for a shorter rolling period. Your account profile data stays on file while your account
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is active. If you close your account, we hold only the minimum data needed to meet any legal retention requirement in your eligible region. We do not sell your personal data to third parties. Where we share data with payment processors such as bKash or Nagad,
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it is strictly to complete the transaction you initiated.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.